Local Google Business and Ads Expert in Chicago Oak Brook Website Design and DevelopmentOnline reviews shape your reputation. A single false or misleading review can deter customers. Fortunately, Google provides tools to report and remove reviews that violate policy. Use this guide to identify, flag, and manage fake negative reviews on your Google Business Profile.

🔎 Step 1: Identify If a Review Is Fake

A review may violate Google’s content policies if it:

  • Contains false or deceptive statements.
  • Was posted by a competitor/conflict of interest.
  • Includes offensive, threatening, or irrelevant content.
  • Doesn’t describe a genuine customer experience (spam/bot).
  • Shows patterns: new accounts, copy-paste text, sudden spikes.

Compare the review to your CRM, invoices, and support logs for mismatches.

🚩 Step 2: Flag the Review in Google

  1. Sign in to Google Business Profile Manager.
  2. Find the review > click the menu > Report review.
  3. Select the most accurate reason (e.g., “Not relevant,” “Conflict of interest”).

Reviews are typically processed within several days (can take up to two weeks).

📞 Step 3: Escalate Through Google Support

  1. Go to the GBP Help Center > Contact Us.
  2. Provide: profile link, reviewer name, date/content, and why it’s fake.
  3. Attach evidence (screenshots, logs showing no record of the customer).

🛡 Step 4: Respond Professionally (While You Wait)

We take feedback seriously, but we have no record of this interaction. Please contact us at [phone/email] so we can clarify and help.

A calm, factual reply reassures future customers and reduces the impact.

💬 Step 5: Strengthen Your Review Strategy

  • Invite happy customers to post authentic reviews (email/SMS follow-ups).
  • Monitor your profile regularly for suspicious activity.
  • Track mentions with alerts or reputation tools.
  • Keep NAP data consistent across directories to reinforce trust.

⚖️ Step 6: Legal Options (Last Resort)

For defamatory or malicious false claims, consult an attorney and consider a removal request via Google’s Legal Help portal.

✅ Quick Links

🧭 Final Thoughts

Persistence and professionalism win. Flag violations, document everything, reply calmly, and keep earning genuine positive reviews to outweigh the noise.

AdverGroup is a local website design and development company based in Oak Brook, IL.  We serve clients beyond the Chicago area and across the United States.  If you need professional assistance isn removing flase and/or fake negative Google reviews, contact us today!!

Apps, Components, Plugins, and Widgets can extend the functionality of your website.  These tools are designed to add new features, enhance user experience, and improve overall website performance. With the vast number of options available, it can be overwhelming to decide which ones to include on your site. In this article, we will explore the differences between apps, widgets, plugins, modules, and components and how they can benefit your website.

As a professional website developer, we take a different approach to managing our clients.  We never pretend to be like “the great and powerful Oz” behind the curtain creating magical websites from scratch.  As a matter of fact, we often tell our clients exactly how we achieve the objectives that they hire us to accomplish.   We take this approach because we realize that clients who embrace their administrative control panels (no matter what platform) are more likely to be successful.  This is why we take the time to train our clients how to navigate and use various sections of their website admin section, including how to update articles, pages, posts, apps, widgets, plugins, components and modules.

Before you learn how to update these add-ons. You must first understand the difference.  1st you must understand that their are various website platforms, examples being WordPress, Shopify, and Joomla. Each of these platforms calls their added functions something different.

Shopify uses the following terminology: Shopify content pages are referred to as pages, with a separate blog section where content is referred to as posts.. Shopify add-ons are referred to as apps or applications.

WordPress uses the following terminology: WordPress content pages are referred to as pages, with a separate blog section where content is referred to as posts. WordPress add-ons are referred to as plugins, which can be placed in sections or areas of your website using widgets or page sections.

Joomla uses the following terminology: Joomla content pages are referred to as articles, now constructed in a manner that can be organized and displayed in a blog format. Joomla add-ons are referred to as components and/or modules (with functionality built in). Modules can then be placed in sections or areas of your website using modules.

Widgets are small pieces of code that can be added to any website platform.

AdverGroup Web Design has been developing websites for over 20 years.  We do more than build boiler plate websites, we also maintain the ability to design and develop custom apps, widgets, plugins, components, and modules to achieve special functionality on just about every website platform (including but not limited to WordPress, Shopify and Joomla). That being said we also understand the benefit of hitting the easy button.   This article not only provides a brief introduction into understanding the difference between Apps, Widgets, Plugins, Components, and Modules.  This article also shares some valuable resources on how to achieve some of this “special functionality” using plug and play solutions from trusted 3rd party developers.

It is important to know that there are 3rd party developers that produce these add-ons which provide extended functionality to specific platforms.  Some of these 3rd party developers code their solutions specific to WordPress, Shopify or Joomla.  While some may also take the time to make sure their solution is coded to work for all of the aforementioned platforms.

In that regard, here is a valuable tidbit relative to plugins, modules and widgets. Did you know that plugins are like add-ons for your website, giving it extra functionality and features? These can include things like contact forms, social media integration, video players, music players or even e-commerce capabilities. Modules, on the other hand, are blocks of content that can be added to specific areas of a page. Widgets are similar to modules, but they typically appear in the sidebar or footer of a webpage.

elfsight widgets 300x2502xA good example of special functionality offered by widgets is a trusted 3rd Party Developer of which we frequently use on websites that we develop for clients. The name of that developer is ElfSight Widgets. Elfsight widgets has over 60 widgets that you can deploy on your website without having to perform any custom coding.   Elfsight Widgets can help you transform your website into a dynamic powerhouse. They have everything you need to engage your audience, boost sales, and grow your business. With our suite of over 75+ customizable widgets, you can do it all:

  • Showcase reviews from Google, Yelp, Amazon, and more to build trust.
  • Integrate social feeds from Instagram, Facebook, TikTok, and Twitter for dynamic content.
  • Engage users with tools like WhatsApp Chat, AI Chatbots, and Interactive Polls.
  • Boost conversions with Countdown Timers, Pricing Tables, and Spinning Wheels.
  • Enhance functionality with tools like Appointment Booking, Event Calendars, and Product Calculators.

From embedding vibrant photo galleries to creating interactive menus, our tools are designed to make your website stand out while delivering a seamless user experience.

Ready to transform your website?  Explore All Widgets Now!

Let’s build something amazing together! Save your time and money with ready-to-use solutions and grow your business faster!

By empowering our clients with this knowledge, we not only foster a sense of collaboration and partnership with them, but we also set them up for success in managing their own online presence.

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This video tutorial shows you how to provide admin access to your Facebook business page. Here are 6 Easy Steps to add Admins to your Facebook Business page account. First, it is important to make sure that the individual your intend to add as admin to your Facebook page already likes and follows your page.

Step 1:  Navigate to your Facebook Business Page.

Step 2:  Select the “PAGE SET-UP” option, provided in the menu on the left side.

Step 3:  Next, select the “PAGE ACCESS” menu option.

Step 4:  Then, in the area named “PEOPLE WITH TASK ACCESS”.   Select the “ADD NEW BUTTON”.

Step 5:  In this step, you must enter the person who you would like to grant access. The person you are adding must be a follower of your page. After entering their name, select their profile.  You must then select the tasks that you would like to provide access for.

You will then need to confirm by entering the password for your personal Facebook page. After completing the aforementioned steps, the person you have invited to access your page will need to accept the invitation.  As the invitation will expire in 30 days.

A pro Meta advertiser can provide valuable insights for ad campaaigns.

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Remove Date, Author, Comments and Category from WordPress PostThis article provides the custom CSS code that accomplished removal of WordPress Remove Date, Author, Comments and Category from WordPress Post.

You can add this to the custom code section of any theme you select.

.entry-meta {
display:none !important;
}

AdverGroup is a local website design and development company with locations in both Chicago and Las Vegas.  We are WordPress experts who can author custom code to achieve your desired WordPress website functions.

TUTORIAL-Google-Analytics-Admin-Tutorial.jpgPer Google, their analytics platform “gives you the tools, free of charge, to understand the customer journey and improve marketing ROI”.  AdverGroup agrees that Google Analytics provides useful data and visitor statistics for your website and internet properties.

When analyzed effectively this data can provide valuable insights relative to your visitors behaviors and on the performance of your websites content.  While it is good to be an engaged website owner, most website owners rely on professional Search Engine Optimizers to assist with SEO. This requires the need to provide access to your Google Analytics account to various admins or administrators.

This article provides screenshots for 3 easy steps to adding a new administrator to your Google Analytics account.

After signing in to your Google Analytics account, follow the steps provided below.

Step 1:   Be sure you are in the correct property, then look to the bottom left corner of your screen and click where it says “Admin”.

3 Easy Steps to Create Admin on Google Analytics Property Access Management

Step 2: Look to the center area of your screen and select “Property Access Management”

3 Easy Steps to Create Admin on Google Analytics Property Access Management

Step 3: Look to the top right corner of your screen and select the plus sign. You can then add users by entering their gmail account and then select the admin level you desire.

3 Easy Steps to Create Admin on Google Analytics Property Access Management

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Joomla 4 Basic Training: Learn How to Create Articles with SEO in mind!This video tutorial demonstrates how to edit, create and/or duplicate Joomla articles and modules using the Joomla 4 content management system.

Joomla is a robust website platform which provides endless expandability by using components, plugins and modules. There are plenty of SEO plugins for Joomla that can help you navigate search engine optimization. However, the most important thing about SEO is implementing basic best management practices and also having a strategy.  By “basic” best management practices,  I mean simply enter a Meta-Title and Meta-Description on all articles.  Don’t just enter text to fill in the blanks, put text in these areas that may be words your potential customers would enter into a search engine. The strategy that I found to be successful is simply expanding my website to include intelligently titled articles which targets search engine users that enter in specific keywords and phrases. During this tutorial I will show you where to enter this critical meta title and description using the Joomla article editor.

Edit, Create & Duplicate Articles with SEO Titles and Meta Descriptions using Joomla 4

Keeping your website is a great strategy for website owners that wish to appear relevant to search engines. Keeping your website growing is easy for contractors that wish to exhibit their recent projects.  Watch the video to learn more about creating and duplicating  Joomla articles (web pages) which will help you implement this search engine optimization strategy.

If you are seeking a Joomla 4 website design expert to assist  you with SEO on your Joomla 4 website, contact us for a free consultation. Even if you are not near Chicago, we can assist you from afar.  After a brief phone conversation and consultation with one of our Joomla experts, we are confident that you will discover how deploying a professional Joomla website developer can help you take leaps and bounds to realize the true capabilities of Joomla 4.

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Learn How to Create and Duplicate Search Optimized Content in WordPressThis video tutorial demonstrates how to create and duplicate search engine optimized content using WordPress.

WordPress is a robust website blogging software which provides endless expandability by using plugins, widgets and more. There are plenty of SEO plugins for WordPress Plugins that can help you navigate search engine optimization. However, the most important thing about SEO is having a strategy.  The strategy that I found to be successful is expanding my website to include intelligently titled articles which targets search engine users that enter in specific keywords and phrases.

This WordPress SEO strategy is great for contractors & other service based industries seeking to conquer search engines.

Watch the video to learn more about creating and duplicating WordPress Posts which will help you implement this search engine optimization strategy.

If you are seeking a WordPress SEO expert to assist  you with SEO on your WordPress Web Design, contact us for a free consultation. Even if you are not near Chicago, we can assist you from afar.  After a brief phone conversation and consultation with one of our WordPress Search Engine Optimization experts, we are confident that you will discover how employing a professional WordPress website developer can help you take leaps and bounds to realize the true capabilities of WordPress

 

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How to Embed Instagram Feed on Shopify without AppsThis video tutorial demonstrates how to embed your Instagram Feed onto your Shopify Template without the need to license any additional apps. Visit www.advergroup.com for more info.

Shopify is a robust eCommerce website software which provides endless expandability by using applications or apps found in the Shopify App Store. These Shopify apps can provide some awesome expanded function ability.  However, licensing of these apps can rack up some costly monthly expenses.

As a local “Shopify Expert” and web design company based in the Chicago area, we have become familiar with many “work arounds” to achieve expanded functions for our clients without having to them subject to ongoing Shopify fees.

Instagram has become a popular social media platform. Many of our clients are active on Instagram and wish to have their instagram feed visible on their website. Embedding your Instagram Feed is easy and fast on any website platform. However, this video tutorial shows how you can quickly embed your Instagram Feed onto your Shopify template with zero web design experience.

If you are seeking a Shopify Expert to assist  you with your Shopify Web Design, contact us for a free consultation. Even if you are not near Chicago, we can assist you from afar.  After a breif phone conversation and consultation with one of our Shopify experts, we are confident that you will discover how employing a professional Shopify website developer can help you take leaps and bounds to realize the true capabilities of Shopify.

 

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As a local Chicago area WordPress Web Designer, we develop and maintain WordPress Websites for various clients. Furthermore, we produce WordPress web design video tutorials for our clients in efforts to assist them in embracing the content management tools provided in their WordPress Website.

WooCommerce is one of the most popular WordPress eCommerce plugins. WooCommerce is a free plugin that is packed full of features, perfectly integrated into your WordPress website.

This video tutorial focuses specifically on demonstrating how to add a custom text area to your WooCommerce Products.


This plugin allows your customers to customize your products by adding new options such as input boxes, dropdowns or checkboxes. With the Product Add-ons extension, gift messages, donations, laser engraving and any other product which may require user input in some way is now an option for your customers!

WooCommerce Add-ons can be added globally or per-product from the edit product page – they can also be named described, re-ordered and optionally given prices which will automatically be added to the product price if chosen by the customer. This extension can also work with the WooCommerce Subscriptions plugin to add additional pricing with your options to the recurring subscription.

If you are seeking a local eCommerce or WordPress web designer in the Chicago area, then contact AdverGroup Web Design today!

Video Tutorial: How to Add Lightbox Image Galleries to Joomla and K2 ArticlesPublished on: Dec 30, 2013   

Step One: Install the Required Plugin and Module

 In order to achieve the functions described in the video you will need to install the two following components:

  1. Articles Anywhere Plugin which is available for download here:http://www.nonumber.nl
  2. Simple Image Gallery Module which is available for download here:http://www.joomshaper.com/joomla-extensions/simple-image-gallery

Both of these components are available on the Joomla Extensions Directory: http://extensions.joomla.org/

Step Two: Format Images for Use on Website

After ensuring that you have the forementioned plugin and module installed in your Joomla CMS, this video tutorial demonstrates how to resize your images for use on your Joomla Website. Many components will automatically resize your images. However it is best to utilize an offline image editor to ensure sizing and quality of images. This video tutorial also demonstrates the use of the Adobe Photoshop Program whcih is available for download and purchase under the Adobe Creative Cloud.  If you do not have a photo editor and seek an opensource solution to image editing then I recommend the use of GIMP. Gimp is a FREE opensource solution to image editing that provides much of the same photo editing capabilities as photoshop.

JOOMLA MEDIA MANAGERStep Three: Upload Images Using the Joomla Media Manager

  1. Navigate to your “media manager” using your Joomla admin menu Content /Media Manager
  2. Create Folder
  3. Upload Images using the Joomla Media Manager

JOOMLA plusStep Four: Create Module 

  1. Navigate to your “module manager” using your Joomla admin menu Extensions/Module Manager
  2. Select the new module button 
  3. Select Simple Image Gallery Module
  4. Configure Image Gallery Module 
    1. Name Module
    2. Select Image Directory
    3. Set Thumbnail Sizing

MODULE ANYWHEREStep Five: Insert Module into Article

  1. Navigate to your “Joomla article manager” or “k2 Article Manager” using your Joomla admin menu 
  2. Insert Simple Image Gallery Module using the Modules Anywhere Function in your article editor.

AdverGroup Web Design specializes in installing and configuring the Joomla Content Management System for clients seeking a professional website. We often recommend the use of the Joomla CMS because it is so easy to use. 

 

 

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